Storage Tooting Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tooting provides storage and related services, including handling, loading, unloading and removal support services. By making a booking, paying a deposit, using our facilities, or instructing us to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions:
Customer means the individual, partnership, company or organisation entering into an agreement with Storage Tooting for storage or related services, including any removal, handling or transport support.
We, us, our means Storage Tooting.
Services means storage services, and any related services such as collection, delivery, loading, unloading, packing, unpacking, and removal assistance that we agree to provide.
Goods means the items and belongings that the Customer places into storage or asks us to handle, load, unload or otherwise manage.
Agreement means the contract between the Customer and Storage Tooting incorporating these Terms and Conditions and any written confirmation issued by us.
2. Scope of Services
We provide storage facilities together with associated services which may include collection, delivery and removal support. The exact scope of Services will be set out in our written quotation or booking confirmation. Any additional services requested after the original booking may incur extra charges and will only be provided subject to our agreement and availability.
We reserve the right to refuse to provide Services in relation to particular Goods where they are hazardous, unlawful, prohibited, or unsuitable for storage or transport in our reasonable opinion.
3. Booking Process
All bookings for storage or related services must be made directly with us. A booking will only be considered provisional until we issue a written or electronic confirmation. We reserve the right to decline any booking at our discretion.
To make a booking, you may be required to provide full and accurate information including your name, address, details of the Goods, approximate volume, required dates, access details, and any special requirements for removal or handling. You must ensure that all information supplied is complete and correct. We shall not be liable for any loss, delay or additional costs arising from inaccurate or incomplete information.
Your booking is not guaranteed until we have confirmed acceptance and, where requested, received the required deposit or advance payment. By confirming a booking, you warrant that you are the owner of the Goods or otherwise have the authority to store or move the Goods under this Agreement.
4. Quotations and Charges
Any quotation provided is based on the information supplied by you at the time of enquiry and is subject to these Terms and Conditions. Quotations are normally valid for a limited period as stated in the quotation, after which they may be revised. If your requirements change, including access conditions, volume of Goods, or timing, we may amend our charges accordingly.
Charges for storage are usually calculated on the size of space, type of unit, and duration of storage. Charges for removal or related services may be based on time, labour, distance, and any equipment required. We may apply minimum charges for certain services.
All charges are exclusive of any applicable taxes or statutory charges, which will be added at the prevailing rate where applicable.
5. Payments and Deposits
We may require a deposit or advance payment at the time of booking. The amount will be specified in our quotation or booking confirmation. Any deposit is held against our charges and may be applied to cancellation fees, outstanding invoices or other sums due under the Agreement.
Storage fees are usually payable in advance for the agreed storage period. Where storage continues on a rolling basis, you will be billed periodically in accordance with our billing cycle. Removal or related service charges are generally payable on or before the day the service is carried out, unless otherwise agreed in writing.
Payment must be made using a method accepted by us at the time. Time for payment is of the essence. If you fail to pay any sum due under the Agreement by the due date, we may charge interest on overdue amounts at a reasonable commercial rate until payment is received in full and may withhold or suspend Services without liability.
6. Customer Responsibilities
You are responsible for ensuring that the Goods are properly packed, labelled and prepared for storage and handling unless you have requested and paid for a packing service. Fragile, delicate or high-value items must be suitably protected. We shall not be responsible for damage arising from inadequate or improper packing provided by you or a third party.
You must ensure that we have suitable and safe access to the premises at the agreed times, including parking or loading space for any vehicles used in connection with removal or transport services. Any restriction such as red routes, controlled parking, limited access or building regulations must be disclosed at the time of booking. Any additional costs incurred due to restricted access, waiting times or failed attendance may be charged to you.
You must not store or request us to handle any prohibited or dangerous Goods, including but not limited to explosives, flammable or chemical materials, perishable items, living creatures, illegal items, firearms, cash, precious metals or stones, or any item which may cause harm or nuisance. You must also comply with all applicable laws and regulations relating to the Goods.
7. Cancellations and Changes
If you wish to cancel or change a booking, you must notify us as soon as possible. Any cancellation or change is only effective when acknowledged by us. We may apply cancellation or amendment charges depending on the notice period and type of service.
Where a removal or handling service is cancelled by you more than a reasonable period in advance of the scheduled date, we may allow cancellation without charge or with a reduced fee. If cancellation is made within a shorter period, we may retain some or all of the deposit or charge a percentage of the quoted price to cover costs and loss of booking.
For ongoing storage, you may usually terminate the Agreement by giving written notice in line with the minimum notice period stated in your storage agreement. Storage fees will continue to accrue until the required notice has expired and the unit has been vacated and cleared of all Goods.
We reserve the right to cancel or suspend Services where you have not complied with these Terms and Conditions, where payment is overdue, where provision of Services is unsafe or unlawful, or where we are affected by events beyond our reasonable control.
8. Access to Storage and Security
Access arrangements for your storage unit or stored Goods will be specified in your individual storage agreement. You are responsible for ensuring that any access codes, keys or security devices are kept safe and not shared with unauthorised persons. You are liable for any actions taken by individuals to whom you have granted access.
We may restrict or refuse access to the storage facility where you are in arrears of payment or otherwise in breach of the Agreement. We also reserve the right to move, rearrange or relocate Goods within the facility for operational or safety reasons, provided that your access rights and security are not materially affected.
9. Waste Regulations and Prohibited Items
You must not use the storage facilities or associated services for the disposal of waste or unwanted materials in breach of waste regulations. General waste, recycling, bulky refuse and hazardous materials must not be left in corridors, loading areas, vehicles or communal spaces.
We do not operate as a waste carrier or disposal facility unless explicitly agreed in advance and charged accordingly. Any items abandoned in the storage facility, loading areas or vehicles may be treated as waste and disposed of at your cost. You will be responsible for any charges, fines or penalties arising from improper disposal or breach of waste laws in connection with your Goods.
Prohibited items include but are not limited to toxic or hazardous substances, gas cylinders, fuels, biological materials, pressurised containers, illegal drugs or substances, counterfeit goods, contaminated materials, and any item which, in our reasonable opinion, poses a risk to health, safety, property or the environment.
10. Our Liability
We shall use reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section. You are encouraged to arrange suitable insurance for your Goods for the duration of storage and any removal or transport activities.
We will not be liable for loss of or damage to Goods where such loss or damage arises from your failure to pack properly, inherent defects in the Goods, normal wear and tear, atmospheric or environmental conditions, pests, changes in temperature or humidity, or any act or omission of the Customer or third parties.
We shall not be liable for loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, storm, riot, industrial dispute, interruption of utilities, or acts of public authorities.
To the fullest extent permitted by law, our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit per incident or series of connected incidents, as may be stated in your individual agreement or applicable tariff. We shall not be liable for any loss of profits, business interruption, loss of data, or any indirect or consequential losses.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited by law.
11. Indemnity
You agree to indemnify and keep us indemnified against all claims, demands, costs, damages and expenses incurred by us arising from your breach of these Terms and Conditions, your misuse of the storage facility, your failure to comply with waste regulations, or any claim made by a third party relating to the ownership, storage or handling of the Goods.
12. Termination
Either party may terminate the Agreement in accordance with any notice provisions stated in your storage or service agreement. We may terminate immediately where you are in material breach of these Terms and Conditions, including failure to pay sums due, storage of prohibited items, unsafe use of the facilities, or breach of law.
Upon termination, you must remove all Goods from storage and settle all outstanding charges. If you fail to do so, we may exercise a lien over the Goods and retain them until full payment is received, and we may ultimately dispose of the Goods in accordance with applicable law and any contractual provisions, applying any sale proceeds to sums owed.
13. Personal Data
We may collect and use personal data such as your name, contact details and payment information for the purposes of managing your booking, providing Services, administering your account and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws and our internal policies.
14. Complaints
If you have any concerns about our Services, you should raise them with us as soon as possible so that we can seek to resolve the matter. Any claim relating to loss or damage to Goods must be notified to us without undue delay and in any event within a reasonable period after you become aware of the issue, to allow us to investigate.
15. Variations
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to your Agreement. Any variation to these Terms and Conditions requested by you will only be effective if agreed by us in writing.
16. Governing Law and Jurisdiction
These Terms and Conditions and any Agreement between you and Storage Tooting are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that may apply.
17. General
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall continue in full force and effect. Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper performance of the Services, provided that your rights are not materially affected.
These Terms and Conditions, together with any written quotation, booking confirmation and any additional written terms agreed with you, constitute the entire agreement between you and us relating to the Services and supersede any prior discussions, correspondence or understandings.
