Tooting Storage Terms and Conditions

These Terms and Conditions set out the basis on which Tooting Storage provides storage services to customers in the United Kingdom. By making a booking, confirming a reservation, or placing goods into storage with us, you agree to be bound by these terms. Please read them carefully before using our storage facility or any related service. These terms apply to all customers, whether the arrangement is short-term or long-term, domestic or commercial.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the storage provider operating under the Tooting Storage name, and references to “you” or “your” mean the customer, account holder, or any person acting with your authority. These terms are intended to be fair and transparent and should be read together with any written quotation, booking confirmation, or inventory information we provide.

If there is any inconsistency between a booking confirmation and these terms, the written booking confirmation will apply only to the extent of the specific inconsistency. All other provisions will remain in force. The storage agreement does not transfer ownership of any stored items to us, and you remain responsible for all goods placed in storage.

1. Booking Process

To reserve space, you may submit a booking request and provide the information we reasonably need to assess availability, unit size, access requirements, and the nature of the items to be stored. A booking is not confirmed until we issue written acceptance and, where required, take payment of the relevant initial charges. We may decline a booking at our discretion if the requested use is unsuitable for the premises or would create a risk to people, property, or compliance.

When you make a booking, you confirm that all details provided are complete and accurate. This includes the name of the account holder, billing details, contact information, and any declaration about the type of goods being stored. If circumstances change before move-in, you must tell us promptly so that we can review whether the arrangement remains suitable. We may refuse access or require a different storage option where the goods differ materially from those disclosed.

2. Payment Terms

All charges are due in accordance with the rates and billing cycle stated at the time of booking or renewal. Unless agreed otherwise, fees are payable in advance. This may include storage rent, administration charges, security deposits, cleaning charges, late payment charges, and any VAT or similar tax where applicable. Your continued use of the storage unit after the start of a new billing period will be treated as acceptance of the associated fees.

Payment must be made by an approved method. If a payment fails, is reversed, or is delayed, we may suspend access to the unit, withhold services, or take other reasonable steps to recover the outstanding amount. You are responsible for any bank charges, card fees, collection costs, or legal expenses reasonably incurred by us in recovering sums due under the storage contract.

We may revise charges from time to time by giving notice in advance. Any revised rate will apply from the stated date unless you end the arrangement before that date in line with these Terms and Conditions. Discounts, promotions, or introductory offers are personal to the account and may be withdrawn if the account falls into arrears or is otherwise in breach.

3. Cancellations and Termination

You may cancel a booking before the start date by giving us written notice. Any refund will depend on the timing of the cancellation and whether the unit has already been reserved, prepared, or made unavailable to other customers. Where a deposit or prepayment is non-refundable, this will be stated at the time of booking. Once storage has begun, fees already earned are not refundable unless we expressly agree otherwise.

Either party may terminate the storage arrangement by giving the required notice, if any, stated in the booking confirmation or billing terms. If no specific notice period is stated, you should provide reasonable written notice before removing your goods. You must clear the unit, remove all belongings, and leave the space clean and undamaged by the end of the agreed period. Any goods left behind after termination may be treated as abandoned in accordance with the law and our enforcement rights.

We may terminate the agreement immediately, or on shorter notice, where you commit a serious breach, fail to pay sums due, store prohibited goods, use the unit unlawfully, or present a material health, safety, or security risk. If we terminate for breach, you remain liable for all amounts owed up to the termination date and for any losses we reasonably incur as a result of that breach.

4. Access, Use, and Customer Responsibilities

You may use the storage unit only for lawful storage of goods belonging to you or goods you are authorised to store. The unit must not be used as living accommodation, a place of business open to the public, or for any purpose that would breach fire, planning, insurance, or safety rules. You must not carry out repairs, fabrication, vehicle maintenance, or any other activity likely to cause noise, fumes, waste, damage, or nuisance.

You are responsible for securing your unit properly when not in use. Any locks, seals, keypads, access codes, or other security items supplied or approved for your use must be kept safe and not shared with unauthorised persons. You must immediately tell us if you suspect loss, theft, unauthorised access, or any issue affecting the security of your unit. We are entitled to take reasonable steps to protect the site, the facility, and other customers.

5. Liability and Insurance

We will take reasonable care in providing the storage service, but we do not accept responsibility for loss or damage to your goods unless caused directly by our negligence or wilful misconduct and to the extent required by law. Storage is at your own risk, and you should maintain adequate insurance cover for the full replacement value of your items, including any risks that may arise from fire, flood, theft, accidental damage, infestation, or unforeseen events.

To the fullest extent permitted by law, we are not liable for indirect loss, loss of profit, loss of business, loss of opportunity, or consequential damage. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for a claim relating to your storage unit, our liability will be limited to the lesser of the proven loss or the amount recoverable under our insurance or the charges paid for the relevant period, where lawful.

You will be responsible for any loss, damage, claim, or cost arising from your breach of these terms, including where your goods injure a person, damage property, or cause contamination, infestation, or other harm. You agree to indemnify us against reasonable claims and expenses caused by prohibited items, undeclared hazards, or unlawful use of the self-storage service.

6. Waste Regulations and Prohibited Goods

You must comply with all applicable UK waste and environmental laws. The storage unit must not be used to dump rubbish, dispose of household waste, or abandon unwanted items. Any waste generated while loading, unloading, packaging, or clearing the unit must be removed by you promptly and disposed of through lawful channels. We may charge for the removal, segregation, or disposal of waste left behind, subject to applicable law and any costs we reasonably incur.

You must not store hazardous, illegal, explosive, flammable, toxic, contaminated, perishable, or environmentally harmful materials unless we have expressly agreed in writing and you have obtained all required permissions. Prohibited items also include stolen goods, unauthorised weapons, unlicensed pharmaceuticals, live animals, and any item that may attract pests or create a health and safety issue. If we suspect a prohibited item is present, we may inspect, isolate, remove, or report the matter to the relevant authority where appropriate.

Customers are responsible for ensuring that packaging and stored goods do not leak, rot, emit odours, or otherwise create a nuisance or risk. If a customer’s goods damage the site or other stored items, the customer may be charged for cleaning, repair, treatment, loss of use, or disposal. These obligations apply throughout the term of the UK storage agreement and continue until all goods have been removed from the unit.

7. Default, Abandoned Goods, and Enforcement

If you fail to pay amounts due, fail to remove your goods on time, or otherwise default under these terms, we may take action permitted by law and by the storage contract. This may include charging interest or late fees where lawful, suspending access, preventing removal until arrears are cleared, or selling or disposing of goods following the required notice procedures. Any sale proceeds will be applied first to outstanding charges, costs, and expenses, with any balance dealt with in accordance with the law.

If items are left in the unit after termination or after prolonged non-payment, we may treat them as abandoned where the applicable legal conditions are met. Before doing so, we will normally give notice to the last known contact details you provided. It is your responsibility to keep your account details up to date so that notices can reach you. We are not responsible for losses caused by your failure to receive a notice because your contact information was inaccurate or out of date.

We may also restrict access to protect the facility, comply with legal obligations, or preserve evidence where a serious issue has arisen. Any enforcement action will be carried out reasonably and in line with applicable law. These remedies are in addition to any other rights we may have under the self-storage terms or at law.

8. Force Majeure

We are not responsible for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This includes severe weather, fire, flood, power failure, industrial action, public emergencies, government restrictions, transport disruption, or other unforeseen events. If such an event occurs, we will take reasonable steps to reduce the impact and resume services as soon as reasonably practicable.

During a force majeure event, you remain responsible for your goods and for payment of charges that continue to accrue unless the law requires otherwise. We may temporarily limit access, adjust operating arrangements, or take other reasonable measures to protect people and property. Nothing in this clause affects your statutory rights as a consumer where applicable.

9. Data, Notices, and General Provisions

We may process your personal data in accordance with applicable UK data protection law for purposes including account administration, security, billing, legal compliance, and service management. Notices under these terms may be given by email, post, or any other method reasonably expected to bring them to your attention. A notice is deemed received when it would ordinarily be expected to arrive in the normal course of transmission.

If any part of these Terms and Conditions is found unenforceable, the remaining provisions will continue in full force. Failure by us to enforce a right on any occasion does not mean that the right is waived. You may not transfer your rights or obligations under the agreement without our written consent. We may assign our rights or obligations where lawful and where it does not materially reduce your rights.

10. Governing Law

These Terms and Conditions, and any non-contractual disputes or claims arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using the Tooting Storage service, you acknowledge that you have read, understood, and agreed to these terms.